Technical Support Live Specialist

United Kingdom Brand Representatives
We are looking for a community support expert with great customer service experience and an enthusiastic attitude. We currently have a full-time opportunity for a qualified agent in the United Kingdom to join the support team for our client, Vimeo, a leading online video platform. Responsibilities include providing ticket support through Zendesk to assist customers that use the Vimeo platform.

What you’d be doing for support:

  • Answering tech support and customer service questions via email and chat
  • Identifying recurring customer issues, helping to solve them, and escalating them to others for review
  • Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails from Vimeo’s HQ team
  • Writing customer response templates and online help documentation
  • Having virtual coffee with us
  • What we’re looking for:

  • Amazing written English communication skills
  • Internet savvy
  • Excellent attention to detail and ability to recognize patterns
  • Great people skills and a desire to learn new things
  • Able to handle multitasking in multiple windows and programs
  • Serious candidates only - this is a long-term position
  • Available Wednesday to Sunday, 8am-5pm Local time
  • Experience using Live Streaming
  • Ability to relate with Live Streaming users and the issues they encounter when trying to stream or set up a new stream
  • An understanding of different streaming protocols
  • Experience with technical and web browser troubleshooting methods
  • Bonus Qualifications:

  • You’ve got a leg up if you have customer service experience (and two legs up for online support or community experience)
  • Experience in / passion for film and video is a plus
  • Your family and friends come to you for all their tech support needs
  • Some of the best things about being on our team:

  • You can work from your home, by the pool, or pretty much anywhere you can find secure high-speed WiFi
  • Our salary and benefits are competitive for our industry
  • You get a computer and all kinds of software tools for making your work time productive and enjoyable
  • Our clients are awesome and so are the people that use their products
  • We live in a never-ending stream of meme references and animated GIFs

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