Technical Support Representative

Derry, Northern Ireland, United Kingdom Brand Representatives
Do you love working with customers, solving problems, and understand API’s?  If so we are looking for Mods to join our team to support one of our clients as a Technical Support Representative.  In this role, you will be providing Tier 2 Support and should have a solid understanding of REST API’s, Web Services, JSON, and scripting languages such as Javascript.

Who you are:

  • 3+ years of customer support experience
  • Solid understanding of API’s and how they work
  • Experience with at least one scripting language
  • Values providing a high level of customer service and experience
  • Excellent communication skills and ability to explain concepts clearly 
  • Technical aptitude and ability to pick up on new tools and technologies quickly
  • Familiar with tools such as; Zendesk, Jira, Slack, Confluence, and Salesforce 

  • Modsquad

    ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.

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