Trust & Safety Specialist (Operations)
The Wikimedia movement aims to become a platform that serves open knowledge to everyone. We are focusing on building strong and diverse communities that reflect the world, including those that have been left out by structures of power and privilege. In order to better support the growth of this thriving movement, the Wikimedia Foundation is dedicated to providing safe spaces for the global, robust, culturally diverse community of volunteers we serve and equitable processes for all participants.
The Trust and Safety Specialist works closely with others on the Trust and Safety team to help protect, empower, and engage people involved in or impacted by the Wikimedia movement. The Specialist seeks to protect and help enhance the security of the platform and the communities we support; to thoroughly investigate and respond as directed to threats of violence and other threats to the safety of the Wikimedia projects, communities and the public; to contribute to the investigation and mitigation of technical attacks and spam; and to facilitate the work of our vast community of international volunteers.
The successful Trust and Safety Specialist will collaborate respectfully with others, encourage collegial engagement, treat private information with discretion, demonstrate empathy in their communications with others, be creative and open to new solutions, be supportive of other Specialists, and be flexible in assignments. The Specialist steps into difficult discussions and situations, including those that may involve child protection and graphic imagery, and explains details and context as needed to promote effective resolution, mutual understanding, and civil communication. This is a sometimes chaotic and challenging environment that offers best opportunities for those who thrive working both independently and with others. This role reports to the Trust and Safety Operations Manager.
You are responsible for:
Skills and Experience:
Additionally, we’d love it if you have:
The Wikimedia Foundation is...
...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.
As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.
If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at email@example.com or (415) 839-6885.
U.S. Benefits & Perks*
*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.
Wikimedia Medium Term Plan
Diversity and inclusion information for Wikimedia workers, by the numbers
Annual Report - 2018
This is Wikimedia Foundation