Vimeo T1 Overnight Opportunity!
We have an exciting opportunity for high achievers who pride themselves on the quality of their efforts and thrive in fast-paced environments. We are urgently looking for enthusiastic and skilled community service representatives to work with our amazing client - Vimeo!
At the top of their industry, Vimeo has the largest online community for film and video which means only taking the best of the best!
What you’d be doing:Answering customer service questions via email.Identifying recurring customer issues, helping to solve them, and escalating them to others for review.Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails.Being thorough in both research and critical thinking to fully address customer questions
The ideal mod:Has amazing written English communication skillsIs internet savvyIs able to troubleshoot/research issuesIs very empathetic and always able to put themselves in the customer’s shoes. Pays excellent attention to detail and has an ability to recognize patterns Is comfortable with critical thinking and following workflowsIs able to multitask in multiple windows and programs Has great people skills and a desire to learn new thingsA PC or Mac (please no Chromebook) - Windows 8+ or higher- Mac OS 10 or higher Doesn't mind working weekends or holidaysIs able to commit to 30 hours per week (overnight) for the next 90 days
Bonus qualifications:You’ve got a leg up if you have Zendesk experience (and two legs up for customer service experience )Experience in/passion for film and video is a plusYour family and friends come to you for all their tech support needs
What To Expect:Engaged Project ManagersEngaged Team MembersA work culture that encourages the drive to succeed and improveOpen-door policy for feedback and suggestionsChallenging Orientation to prepare you for a challenging project
ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
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