Vimeo Tier 1 - Overnight (Ext)

Remote - USA Brand Representatives
Vimeo T1 Overnight Opportunity!

We have an exciting opportunity for high achievers who pride themselves on the quality of their efforts and thrive in fast-paced environments. We are urgently looking for enthusiastic and skilled community service representatives to work with our amazing client - Vimeo!

At the top of their industry, Vimeo has the largest online community for film and video which means only taking the best of the best!

What you’d be doing:

  • Answering customer service questions via email.
  • Identifying recurring customer issues, helping to solve them, and escalating them to others for review.
  • Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails.
  • Being thorough in both research and critical thinking to fully address customer questions
  • The ideal mod:

  • Has amazing written English communication skills
  • Is internet savvy
  • Is able to troubleshoot/research issues
  • Is very empathetic and always able to put themselves in the customer’s shoes. 
  • Pays excellent attention to detail and has an ability to recognize patterns 
  • Is comfortable with critical thinking and following workflows
  • Is able to multitask in multiple windows and programs 
  • Has great people skills and a desire to learn new things
  • A PC or Mac (please no Chromebook) 
  • - Windows 8+ or higher
  • - Mac OS 10 or higher 
  • Doesn't mind working weekends or holidays
  • Is able to commit to 30 hours per week (overnight) for the next 90 days
  • Bonus qualifications:

  • You’ve got a leg up if you have Zendesk experience (and two legs up for customer service experience )
  • Experience in/passion for film and video is a plus
  • Your family and friends come to you for all their tech support needs
  • What To Expect:

  • Engaged Project Managers
  • Engaged Team Members
  • A work culture that encourages the drive to succeed and improve
  • Open-door policy for feedback and suggestions
  • Challenging Orientation to prepare you for a challenging project

  • Modsquad

    ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.

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