Vimeo TZ Team - Derry, Ireland

Derry, Northern Ireland, United Kingdom Brand Representatives
Vimeo TZ Team Opportunity Alert!

Do you have a passion for helping customers? Are you able to empathize with a customer and personalize the interaction EVERY time? Are you willing to go above and beyond?

We are urgently looking for ONE community support expert with great customer service experience and an enthusiastic attitude, to join the remote support team for Vimeo, a leading online video platform.

Responsibilities include providing ticket support through Zendesk to assist customers that use the Vimeo platform.

What you’d be doing:

  • Answering customer service questions via email.
  • Identifying recurring customer issues, helping to solve them, and escalating them to others for review.
  • Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails.
  • The ideal mod:

  • Has amazing written English communication skills
  • Is internet savvy
  • Is able to troubleshoot/research issues
  • Is very empathetic and always able to put themselves in the customer’s shoes. 
  • Pays excellent attention to detail and has an ability to recognize patterns 
  • Is comfortable following detailed workflows 
  • Is able to multitask in multiple windows and programs 
  • Has great people skills and a desire to learn new things
  • Doesn't mind working evenings/weekends/holidays
  • Is able to commit to 30 hours per week
  • Will commit to this project for at least 60 days
  • Bonus qualifications:

  • You’ve got a leg up if you have Zendesk experience (and two legs up for customer service experience )
  • Experience in/passion for film and video is a plus
  • Your family and friends come to you for all their tech support needs
  • What To Expect:

  • Engaged Project Managers
  • Engaged Team Members
  • A work culture that encourages the drive to succeed and improve
  • Open-door policy for feedback and suggestions
  • Challenging Orientation to prepare you for a challenging project
  • Minimum System Requirements

  • A recent CPU and a minimum of 4 GB of RAM. 
  • Enough free disk space required for the projects you will be working
  • Full disk encryption is highly recommended, and required if you’re downloading any ModSquad or client information to your device(s).
  • A secure non-public high-speed network connection
  • All Wi-Fi connections must be secured with a password and be encrypted
  • Wired connections are highly recommended, particularly for projects where phone support is being provided.
  • A headset with a microphone
  • A current Operating System that is receiving security updates from the list below:
  • Microsoft Windows 
  • Version 8.1 (through 01/2023)
  • Version 10 (recommended)
  • Apple macOS
  • High Sierra (through 09/2020)
  • Mojave (through 09/2021)
  • Catalina (recommended)
  • Antivirus and firewall software installed and active
  • Windows - Such as Windows Defender or MalwareBytes
  • macOS - Such as MalwareBytes
  • The latest version of a web-browser from the following list:
  • Google Chrome (recommended)
  • Microsoft Edge
  • Apple Safari
  • Mozilla Firefox 

  • Modsquad

    ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.

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