Vimeo TZ Team Opportunity Alert!
Do you have a passion for helping customers? Are you able to empathize with a customer and personalize the interaction EVERY time? Are you willing to go above and beyond?
We are urgently looking for ONE community support expert with great customer service experience and an enthusiastic attitude, to join the remote support team for Vimeo, a leading online video platform.
Responsibilities include providing ticket support through Zendesk to assist customers that use the Vimeo platform.
What you’d be doing:Answering customer service questions via email.Identifying recurring customer issues, helping to solve them, and escalating them to others for review.Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails.
The ideal mod:Has amazing written English communication skillsIs internet savvyIs able to troubleshoot/research issuesIs very empathetic and always able to put themselves in the customer’s shoes. Pays excellent attention to detail and has an ability to recognize patterns Is comfortable following detailed workflows Is able to multitask in multiple windows and programs Has great people skills and a desire to learn new thingsDoesn't mind working evenings/weekends/holidaysIs able to commit to 30 hours per weekWill commit to this project for at least 60 days
Bonus qualifications:You’ve got a leg up if you have Zendesk experience (and two legs up for customer service experience )Experience in/passion for film and video is a plusYour family and friends come to you for all their tech support needs
What To Expect:Engaged Project ManagersEngaged Team MembersA work culture that encourages the drive to succeed and improveOpen-door policy for feedback and suggestionsChallenging Orientation to prepare you for a challenging project
Minimum System RequirementsA recent CPU and a minimum of 4 GB of RAM. Enough free disk space required for the projects you will be workingFull disk encryption is highly recommended, and required if you’re downloading any ModSquad or client information to your device(s).A secure non-public high-speed network connectionAll Wi-Fi connections must be secured with a password and be encryptedWired connections are highly recommended, particularly for projects where phone support is being provided.A headset with a microphoneA current Operating System that is receiving security updates from the list below:Microsoft Windows Version 8.1 (through 01/2023)Version 10 (recommended)Apple macOSHigh Sierra (through 09/2020)Mojave (through 09/2021)Catalina (recommended)Antivirus and firewall software installed and activeWindows - Such as Windows Defender or MalwareBytesmacOS - Such as MalwareBytesThe latest version of a web-browser from the following list:Google Chrome (recommended)Microsoft EdgeApple SafariMozilla Firefox
ModSquad is a company that provides on demand digital engagement. ModSquad works with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
View all jobs