Vlocity Project Manager

Anywhere Delivery

Company Overview

We at Silverline are passionate about what we do. We’re a diverse group of cloud technology professionals with the same goal: to make our clients’ lives easier through technology — and we have a good time while we’re at it! As a Salesforce Platinum Partner, Silverline combines Strategic Advisory, technical implementation services, and ongoing Managed Client Services to enable organizations to achieve maximum value with the Salesforce Platform. Silverline is consistently ranked one of Glassdoor’s Best Places to Work among small- and medium-size companies, among other accolades. Come be a part of our team!

Position Overview:

International travel will be required.

The Senior Project Manager (Engagement Leader) (SPM) is the key leadership position on all Silverline project teams. The SPM is tasked with client, program, and overall project success. In this essential role, the SPM will develop and manage project lifecycles and delivery, including scope, budget, timeline, resources, deliverables, issues, and escalations. 

General responsibilities are extensive and will require experience managing enterprise Salesforce and Vlocity transformation projects.  

Primary responsibilities to the Client include:

  • Ensure client's overall success/value realization with project deliverables; optimize plans and resources to deliver maximum value to clients
  • Understand client expectations and objectives; communicate how objectives are being met and manage expectations through weekly updates
  • Facilitate onsite and remote meetings — including weekly status, business, and technical process definition, user story and requirement definition, roadmapping and planning sessions, and other meetings as required
  • Ensure reliable communication and escalation governance to ensure timely dissemination of information to all stakeholders
  • Actively manage project financials, resources, activities, timeline, and risk; communicate status, updates, and any necessary mitigation to client, including any potential or actual changes to the project scope, project schedule, and project costs

Primary responsibilities to the Internal Project Team include:

  • Lead project teams in development and execution of project plans, including management of scope, schedule, budget, and quality
  • Collaborate with project, leadership, and sales teams to bring thought leadership and the full force of Silverline to client projects
  • Facilitate communication between client and project team; ensures the team is collaborating effectively and efficiently
  • Ensure clear bidirectional communication of action items, due dates, risks, and issues with team
  • Delegate work tasks across the team and maintain accountability for successful delivery
  • Create and manage detailed project schedule as part of the project plan; keep team informed of project plan and manage work to milestone dates
  • Partner with project team leads to support execution of sprints
  • Support and collaborate with all team members to remove roadblocks, ensuring effective teaming
  • Leverage Silverline Intellectual Property and accelerators to drive customer value (where appropriate)
  • Help identify risks and mitigation strategies
  • Manage timely delivery of all project assets with team members
  • Coach, mentor, and develop junior resources

Primary responsibilities to Silverline Management include:

  • Gain trust of Client’s Project/Product Owner and key business stakeholders to help drive projects forward
  • Develop and nurture trusted adviser relationships with clients at both the project and program levels and act as point person for day-to-day client communication
  • Create weekly internal status report to ensure proper communication of project health (project budget, timeline, scope, and risks); assist with account planning/management and other pre-sales activities in new and existing customer opportunities
  • Provide availability for Account Executives, as well as Delivery Directors (on a weekly basis), to discuss client health and upsell opportunities
  • Provide timely escalation of critical issues (tactical and strategic interests)
  • Ensure project planners and resource forecasts are kept up to date 
  • Own/delegate creation and management of critical project assets

Role Requirements

  • 12+ years of professional experience, including 7+ years consulting experience (preferably with Salesforce.com) and 5+ years of Enterprise Project Management experience
  • Exceptional leadership and communication skills; ability to manage change and complexity; solution oriented with primary focus on client and Silverline success 
  • Salesforce.com certified (Administrator, Sales Cloud, or Service Cloud preferred)
  • Familiarity with Vlocity Platform and/or in-depth knowledge of the Insurance industry products, processes, and Salesforce.com
  • Ability to acquire a Vlocity Platform Foundations certification as required
  • In-depth understanding of Agile Best Practices and demonstrable experience leading multiple workstreams; Scrum Master Certification preferred
  • Familiarity with PMI processes and procedures (PMP preferred)
  • BA/BS degree or equivalent work experience; MBA is a plus



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